The founder of University for Loan Officers, John T Moss, has many diversified skill-sets. These include accomplishments in increased sales, lead generation, operational planning, lowering cost per lead, decreasing turnover, customer development, training methods/manuals, scripting, group facilitation, inspiring staff, providing investors, and technology implementation in a call center environment etc...
John T Moss, has been in the sales and customer service industry since 1981. John provides a unique approach for small to medium companies that want to build long-term relationships with their clients.
Since 1988, he has advanced his services by helping Fortune 500 companies nationally and internationally in improving profits and decreasing turnover. This includes, providing training seminars and workshops for sales people, telesales representatives (TSR's) and customer service representatives (CSR's) as well as Web Sales/Service Representatives (WSR's).
Today, this diversified company is highly respected and recognized as one of the most leading consulting, training and servicing firms in the mortgage industry.
University for Loan Officers can help improve your production, no matter what your loan products are. For over 20 years, we have been implementing our time tested methods in offices of the small business broker and bank through the corporate giants.
Our methods are fast and easy to learn, and are relationship service oriented. That's why they're so versatile in this industry!